Jamie Ford

Set in the ethnic neighborhoods of Seattle during World War II and Japanese American internment camps of the era, this debut novel tells the heartwarming story of widower Henry Lee, his father, and his first love Keiko Okabe.

"From the New York Times bestselling author of Hotel on the Corner of Bitter and Sweet comes a powerful novel about the love that binds one family of women across generations. Dorothy Moy breaks her own heart for a living. As Seattle's former poet laureate, that's how she describes channeling her dissociative episodes and mental breakdowns into her art. But when her five-year-old daughter, Annabel, exhibits the same behavior and begins remembering...

Anyone negotiating the difficulties of customer service will find "The Art of Difficult Customers: A Practical Guide to Managing Conflict and Improving Service" to be an invaluable resource. This book is intended for professionals who deal with difficult clients regularly and are looking for practical ways to handle these situations confidently and skillfully. Every sector has difficult clients, and how a company handles them can have a big influence...