Ch. 1. Why Managers Fail as Coaches
Ch. 2. So What Does All This Mean?
The Theories You Can and Can't Use
Ch. 4. An Alternative to Psychotherapy
Ch. 5. A Theory You Can Put to Practical Use
Ch. 6. Avoiding the Communication Problem
Ch. 7. A Practical Approach to Managing People in Business
Ch. 8. The Magic of Feedback
Ch. 10. Coaching: The Face-to-Face Discussion
Ch. 11. But What If It Doesn't Work?
Ch. 13. The Requirements for You to Be Successful in Eliminating Employees' Unsatisfactory Performance
Ch. 14. Answers for Critical Questions and Problems.
