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Companies compete to find and keep the best employees, using pay, benefits, promotions, and training. But these well-intentioned efforts often miss the mark. The front-line manager is the key to attracting and retaining talented employees. No matter how generous its pay or how renowned its training, the company that lacks great front-line managers will suffer. The authors explain how the best managers select an employee for talent rather than for...
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"As the owner of Miracle Books, Nora Pennington figures all the wet weather this spring is at least good for business. The local inns are packed with stranded travelers, and among them Nora finds both new customers and a new friend, the sixty-something Sheldon, who starts helping out at the store. Since a little rain never hurt anyone, Nora rides her bike over to the flea market one sodden day and buys a bowl from Danny, a Cherokee potter. It'll make...
3) Cold threat
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"Twenty years ago, several people were murdered in Des Moines, and the only evidence left behind was a snowman ornament hanging ominously on a tree in the victims' front lawns. With a suspect behind bars, the killings have come to an end -- or so everyone thought. But now crimes with a similar MO are happening in a small Iowa town, and a local detective believes the killer is back and ready to strike again. With little time left on the clock before...
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